FAQ

Our clinic provides a range of Physiotherapy and physical therapies including clinical massage therapy, lymphatic drainage, Reformer and Mat Pilates, Stretch therapy and Personal Training services, including:

• Therapeutic / Clinical massage
• Pregnancy/Prenatal & post natal massage
• Acute & Chronic pain management
• Headaches and neck pain
• Temporal Mandibular Joint (TMJ / Jaw issues)
• Shoulders and upper back / lower back pain
• Hips discomfort/ sciatica tingling down legs
• Stress and anxiety relief management
• Sports injury prevention/ rehabilitation/ maintenance includng sprains and strains
• Postural assessments and corrective exercises
• Deep tissue massage
• Swedish massage
• Post Operation scar tissue mobilization
• Infant and adolescent massage
• Neurological conditions: Stroke, Spinal Cord Injury, Alzheimer’s Disease, Bell’s Palsy, Brain Tumors, Parkinson’s and Epilepsy and Seizures.
• Concussions
• Dry needling and ultrasound (physiotherapy)

During your first visit, one of our HK registered physiotherapists, or massage therapists or physical therapists will conduct a comprehensive assessment to understand your specific needs and develop a personalized treatment plan. This may include a physical evaluation, review of your medical history, and discussion of your goals. After this assessment section, treatment will commence, and depending on how the treatment goes, personalized self-care instructions will be demonstrated for you to do at home.

Physiotherapy sessions typically last 45-60 minutes, while massage therapy sessions can range from 45 minutes to 120 minutes, depending on your needs and preferences.

The frequency of your visits will depend on your specific condition and treatment plan. Your therapist will discuss the recommended schedule with you, which may involve 1-3 sessions per week/ per month, depending on the severity of your issue and your progress.

For physiotherapy, please wear comfortable, loose-fitting clothing that allows access to the area being treated. For massage therapy, you can wear loose, comfortable clothing or come in your street clothes, as most people remove their clothing and are covered with linens and blanket during the session.

Yes, in addition to our standard physiotherapy, stretch therapy, and massage therapy services, we also offer:

• Dry needling and/ or ultrasound (by Physiotherapists)
• Myofacial release, Active Release and Trigger point therapy with all Massage therapists
• Renata Franca Lymph drainage technique with Blandine

You can request schedule an appointment by sending a Whatsapp our clinic directly (852 6999 8320) or book in your own session by using our online booking system via our website here

To prepare for your appointment, we recommend:

• Avoiding heavy meals or caffeine before your session
• Bringing any relevant medical records or imaging reports, if any
• Arriving a few minutes early to complete any necessary paperwork
• Use the toilet before your session
• If you’re doing a physiotherapy or stretching session, bring comfortable work out clothing to change into

Yes, we offer various package options for physical therapy, including multi-visit discounts. Please ask our staff for more information on the available packages.

Please note that we do not have shower facilities available on-site. We recommend arriving for your treatment feeling refreshed and ready to experience the benefits of our therapies. If you need to freshen up, we recommend doing so before your appointment.

Yes, you will receive a receipt after your treatment and once payment has been processed. Unfortunately, we do not accept insurance cards or offer direct billing at our clinic. However, you can submit your receipt to your health insurance for potential reimbursement. Since reimbursement policies vary by provider, we recommend checking with your insurance company before booking your treatment to confirm coverage for services like massage therapy or physiotherapy, as well as their claims process. For Physiotherapy treatments, you would be booking in with either Wendy or Thomas only.

Yes, you can submit your receipts to your insurance provider to try for reimbursement. It’s important to check with your insurance company regarding their reimbursement policies and requirements before booking your appointment. They will provide you with information whether your chosen manual therapy is covered, instructions on how to submit your receipts and any additional documentation they may require. Given that each insurance policy varies, we are unable to provide guidance on your specific coverage or accept responsibility for any denied claims. Our clinic’s policy is payment upon receiving treatment after each session, and receipts for respective services will be provided after the treatment is complete. Example: if you come for a physiotherapy session, you will receive a receipt with ‘physiotherapy service’ and the duration on the e-receipt.